Took delivery of my new Hub 3 today. Plugged in and followed instructions and all seemed good. Hub lights flashed then went single solid white at bottom.
Can't seem to get online, when connecting to hub I get this page which says "Internet (Access Denied)":
Called up the auto activation, and it says it's all activated. Even got a text a few hours ago. Ran a test via My Virgin Media page
And my profile now says this
Been a few hours now and not sure where to go
This is happening to me too right now! Any answers would be great 🙂
All new installs / replacement electronic equipment need to be activated.
You can try the Activation number - 0800 953 9500
Best time to phone is 08:00
You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
I have rung this and it says it is all activated - but I can’t get wifi on mine or my partners phone?
I am sorry to hear you are experiencing issues with your new equipment.
Is it just the mobile devices that are struggling to connect to the Hub or all wireless connections?
Let us know and we will be happy to assist further.