02-05-2022 16:38 - edited 02-05-2022 16:40
Hi,
Recently had 100Mbps broadband installed the experience is poor, i seem to have a lot of error but don't know if this is relevant or not. I would appreciate if someone could advise.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 3.7 | 38 | 256 qam | 25 |
2 | 218750000 | 4 | 38 | 256 qam | 11 |
3 | 226750000 | 3.9 | 38 | 256 qam | 12 |
4 | 234750000 | 3.5 | 38 | 256 qam | 13 |
5 | 242750000 | 3.2 | 38 | 256 qam | 14 |
6 | 250750000 | 3.2 | 38 | 256 qam | 15 |
7 | 258750000 | 3.4 | 38 | 256 qam | 16 |
8 | 266750000 | 3.5 | 38 | 256 qam | 17 |
9 | 274750000 | 3.4 | 38 | 256 qam | 18 |
10 | 282750000 | 3.4 | 38 | 256 qam | 19 |
11 | 290750000 | 3.4 | 38 | 256 qam | 20 |
12 | 298750000 | 3.5 | 38 | 256 qam | 21 |
13 | 306750000 | 3.7 | 38 | 256 qam | 22 |
14 | 314750000 | 3.7 | 38 | 256 qam | 23 |
15 | 322750000 | 3.7 | 38 | 256 qam | 24 |
16 | 338750000 | 3.7 | 38 | 256 qam | 26 |
17 | 346750000 | 3.7 | 38 | 256 qam | 27 |
18 | 354750000 | 3.5 | 38 | 256 qam | 28 |
19 | 362750000 | 3.2 | 38 | 256 qam | 29 |
20 | 370750000 | 3.2 | 38 | 256 qam | 30 |
21 | 378750000 | 3.4 | 38 | 256 qam | 31 |
22 | 386750000 | 3.4 | 38 | 256 qam | 32 |
23 | 394750000 | 3.4 | 38 | 256 qam | 33 |
24 | 402750000 | 3.4 | 38 | 256 qam | 34 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 7188 | 3592 |
2 | Locked | 38.9 | 150824 | 7314 |
3 | Locked | 38.9 | 125247 | 22445 |
4 | Locked | 38.6 | 26436 | 2028 |
5 | Locked | 38.9 | 7840 | 1385 |
6 | Locked | 38.9 | 6801 | 1120 |
7 | Locked | 38.9 | 7541 | 1030 |
8 | Locked | 38.9 | 9834 | 2139 |
9 | Locked | 38.9 | 10819 | 2945 |
10 | Locked | 38.6 | 23236 | 7896 |
11 | Locked | 38.6 | 23522 | 11460 |
12 | Locked | 38.6 | 14887 | 9063 |
13 | Locked | 38.9 | 8963 | 5036 |
14 | Locked | 38.9 | 5439 | 4256 |
15 | Locked | 38.6 | 4315 | 3663 |
16 | Locked | 38.9 | 10525 | 4543 |
17 | Locked | 38.9 | 10731 | 4458 |
18 | Locked | 38.6 | 8415 | 3640 |
19 | Locked | 38.9 | 10304 | 3457 |
20 | Locked | 38.9 | 22095 | 4850 |
21 | Locked | 38.9 | 4491 | 3254 |
22 | Locked | 38.9 | 3312 | 2917 |
23 | Locked | 38.6 | 4667 | 3031 |
24 | Locked | 38.9 | 3390 | 2280 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 38.8 | 5120 | 64 qam | 6 |
2 | 39399941 | 39 | 5120 | 64 qam | 9 |
3 | 53700014 | 39 | 5120 | 64 qam | 7 |
4 | 46200000 | 39 | 5120 | 64 qam | 8 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)
Ranged Upstream Channel (Hz)
Provisioning State
Answered! Go to Answer
on 02-05-2022 17:02
Looks like noise ingress. Please ensure a coax cables are fully seated and tight in their sockets. The figures are accumulative since the hub was last power cycled, which may be some time. So please, turn off hub for 2 minutes, turn on, then after about 2 hours post a new full set of stats. We can then see the current situation.
on 02-05-2022 17:02
Looks like noise ingress. Please ensure a coax cables are fully seated and tight in their sockets. The figures are accumulative since the hub was last power cycled, which may be some time. So please, turn off hub for 2 minutes, turn on, then after about 2 hours post a new full set of stats. We can then see the current situation.
03-05-2022 10:27 - edited 03-05-2022 10:28
Hi,
I rebooted the hub and tightened the cables, approx 1700 Monday 02/05/2022. I have also set up a think broadband monitor.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/faa3e77616c595d5e49cdce803ac9ea044b21dec
Downstream output taken 1000 Tuesday 03/05/2022
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 4.1 | 38 | 256 qam | 25 |
2 | 218750000 | 4.4 | 38 | 256 qam | 11 |
3 | 226750000 | 4.1 | 38 | 256 qam | 12 |
4 | 234750000 | 3.9 | 38 | 256 qam | 13 |
5 | 242750000 | 3.5 | 38 | 256 qam | 14 |
6 | 250750000 | 3.5 | 38 | 256 qam | 15 |
7 | 258750000 | 3.7 | 38 | 256 qam | 16 |
8 | 266750000 | 3.9 | 38 | 256 qam | 17 |
9 | 274750000 | 3.7 | 38 | 256 qam | 18 |
10 | 282750000 | 3.7 | 38 | 256 qam | 19 |
11 | 290750000 | 3.7 | 38 | 256 qam | 20 |
12 | 298750000 | 4 | 38 | 256 qam | 21 |
13 | 306750000 | 4 | 38 | 256 qam | 22 |
14 | 314750000 | 4 | 38 | 256 qam | 23 |
15 | 322750000 | 4 | 38 | 256 qam | 24 |
16 | 338750000 | 4.1 | 38 | 256 qam | 26 |
17 | 346750000 | 4 | 38 | 256 qam | 27 |
18 | 354750000 | 3.9 | 38 | 256 qam | 28 |
19 | 362750000 | 3.7 | 38 | 256 qam | 29 |
20 | 370750000 | 3.7 | 38 | 256 qam | 30 |
21 | 378750000 | 3.7 | 38 | 256 qam | 31 |
22 | 386750000 | 3.7 | 38 | 256 qam | 32 |
23 | 394750000 | 3.7 | 38 | 256 qam | 33 |
24 | 402750000 | 3.7 | 38 | 256 qam | 34 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 14 | 0 |
2 | Locked | 38.9 | 17 | 0 |
3 | Locked | 38.9 | 8 | 0 |
4 | Locked | 38.9 | 37 | 0 |
5 | Locked | 38.6 | 10 | 0 |
6 | Locked | 38.9 | 20 | 0 |
7 | Locked | 38.9 | 16 | 0 |
8 | Locked | 38.9 | 18 | 0 |
9 | Locked | 38.9 | 21 | 0 |
10 | Locked | 38.9 | 20 | 0 |
11 | Locked | 38.6 | 21 | 0 |
12 | Locked | 38.9 | 24 | 0 |
13 | Locked | 38.6 | 20 | 0 |
14 | Locked | 38.6 | 17 | 0 |
15 | Locked | 38.6 | 17 | 0 |
16 | Locked | 38.9 | 16 | 0 |
17 | Locked | 38.9 | 16 | 0 |
18 | Locked | 38.9 | 19 | 0 |
19 | Locked | 38.9 | 18 | 0 |
20 | Locked | 38.9 | 18 | 0 |
21 | Locked | 38.9 | 30 | 0 |
22 | Locked | 38.6 | 16 | 0 |
23 | Locked | 38.9 | 17 | 0 |
24 | Locked | 38.6 | 14 | 0 |
on 03-05-2022 11:37
The graph and stats are fine, no sign of any Post RS errors which are uncorrectable and cause problems. No sign of circuit problems at present.
on 05-05-2022 13:44
Hi @millster007,
Welcome to our community forums and sorry to hear you have been having issues with your service connection.
We can understand this is not ideal and we want to best help.
I have had a look at our system and everything seems fine hub-wise. Are you able to further expand on the type of connection issues you are having so we can best understand and help?
Thanks,