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millster007
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New correction error rates

Hi,

Recently had 100Mbps broadband installed the experience is poor, i seem to have a lot of error but don't know if this is relevant or not. I would appreciate if someone could advise.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500003.738256 qam25
2218750000438256 qam11
32267500003.938256 qam12
42347500003.538256 qam13
52427500003.238256 qam14
62507500003.238256 qam15
72587500003.438256 qam16
82667500003.538256 qam17
92747500003.438256 qam18
102827500003.438256 qam19
112907500003.438256 qam20
122987500003.538256 qam21
133067500003.738256 qam22
143147500003.738256 qam23
153227500003.738256 qam24
163387500003.738256 qam26
173467500003.738256 qam27
183547500003.538256 qam28
193627500003.238256 qam29
203707500003.238256 qam30
213787500003.438256 qam31
223867500003.438256 qam32
233947500003.438256 qam33
244027500003.438256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.971883592
2Locked38.91508247314
3Locked38.912524722445
4Locked38.6264362028
5Locked38.978401385
6Locked38.968011120
7Locked38.975411030
8Locked38.998342139
9Locked38.9108192945
10Locked38.6232367896
11Locked38.62352211460
12Locked38.6148879063
13Locked38.989635036
14Locked38.954394256
15Locked38.643153663
16Locked38.9105254543
17Locked38.9107314458
18Locked38.684153640
19Locked38.9103043457
20Locked38.9220954850
21Locked38.944913254
22Locked38.933122917
23Locked38.646673031
24Locked38.933902280

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000038.8512064 qam6
23939994139512064 qam9
35370001439512064 qam7
44620000039512064 qam8



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0010
3ATDMA0030
4ATDMA0020

 

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

330750000
Locked

Ranged Upstream Channel (Hz)

60300000
Locked

Provisioning State

Online
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Tudor
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Re: New correction error rates

Looks like noise ingress. Please ensure a coax cables are fully seated and tight in their sockets. The figures are accumulative since the hub was last power cycled, which may be some time. So please, turn off hub for 2 minutes, turn on, then after about 2 hours post a new full set of stats. We can then see the current situation.

 

 

 


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millster007
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Re: New correction error rates

Hi,

I rebooted the hub and tightened the cables, approx 1700 Monday 02/05/2022. I have also set up a think broadband monitor.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/faa3e77616c595d5e49cdce803ac9ea044b21dec

Downstream output taken 1000 Tuesday 03/05/2022

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500004.138256 qam25
22187500004.438256 qam11
32267500004.138256 qam12
42347500003.938256 qam13
52427500003.538256 qam14
62507500003.538256 qam15
72587500003.738256 qam16
82667500003.938256 qam17
92747500003.738256 qam18
102827500003.738256 qam19
112907500003.738256 qam20
12298750000438256 qam21
13306750000438256 qam22
14314750000438256 qam23
15322750000438256 qam24
163387500004.138256 qam26
17346750000438256 qam27
183547500003.938256 qam28
193627500003.738256 qam29
203707500003.738256 qam30
213787500003.738256 qam31
223867500003.738256 qam32
233947500003.738256 qam33
244027500003.738256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9140
2Locked38.9170
3Locked38.980
4Locked38.9370
5Locked38.6100
6Locked38.9200
7Locked38.9160
8Locked38.9180
9Locked38.9210
10Locked38.9200
11Locked38.6210
12Locked38.9240
13Locked38.6200
14Locked38.6170
15Locked38.6170
16Locked38.9160
17Locked38.9160
18Locked38.9190
19Locked38.9180
20Locked38.9180
21Locked38.9300
22Locked38.6160
23Locked38.9170
24Locked38.6140
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Re: New correction error rates

The graph and stats are fine, no sign of any Post RS errors which are uncorrectable and cause problems. No sign of circuit problems at present.


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Akua_A
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Re: New correction error rates

Hi @millster007,

Welcome to our community forums and sorry to hear you have been having issues with your service connection.

We can understand this is not ideal and we want to best help.

I have had a look at our system and everything seems fine hub-wise. Are you able to further expand on the type of connection issues you are having so we can best understand and help?

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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