New contract - order not delivered

[jctronic]

Hey, 

I have ordered a wifi router + 1gig broadband self installation kit that had a delivery date set for today however this has not appeared, I haven’t received any dispatch confirmation nor any other information from yodel. Only received 2 emails containing order confirmation and pre-contract documents. I cannot use customer services either due to not having an account number. Any help would be much appreciated. 

Thanks 

[VM-Jon]

Hi @jctronic 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon