Hi,
Just had new quick start kit delivered. Having looked at the entire set up, I have to say I am not happy with the current installation and how things currently stand.
For starters, the incoming white cable to our property has been tee'd off neighbours splitters where two black cables are going inside their property and one white has been run across ours. For some reason, our property has a brown box installed on the outside wall but its damaged and there are no cables attached to it which I am presuming means that at some point in history there was a direct feed coming into the house. the cable protruding out of the wall is also quite unsightly.
secondly, there is no virgin box installed inside the property, the white cable just seems to come through the wall with screw on ends.
thirdly, there is no isolator anywhere on this cable run and there is already a join outside the property between the white cable.
when I look at the self start kit, it says that the supplied isolator white cable should be plugged into wall socket, I clearly cannot do that as there is no box and I am concerned with the safety of our indoor equipment if there is no isolator in the feed.
for now, after fiddling around and reading this forum, I have managed to screw the white cable into the superhub 3 to get things started and I can get the internet fine.
But my questions are,
Is Tee'ing of neighbours deterimental to the quality of the service for either of the property?
Missing isolator, am I running a risk of frying up our internal gadgets and this installation is not safety compliant?
thirdly, is this how things are done at virgin and to this quality or should be I expecting a better job?
I obviously signed for self-install because it said there is existing VM services to this property but having looked at this in detail, I am not happy with as-is installation therefore, will I be charged if I were to ask Virgin to make things better by sending out someone to do a proper installation?
Can someone please guide me through this.
Thanks in advance.
Vic