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New connection tee'd off from neighbors cable

Hi All,

This is more for the VM mods, which I'd like someone to look into. 

Since joining Virgin my connection has been Tee'd of the neighbor as there wasn't a connection in the street. I've now had a connection point put into the street, however, when the engineer arrived to connect me for some reason or other he couldn't. Since then I've just had a coil of wire sat outside my house for 6 months.....

Trying to contact anyone on virgin help lines seems hopeless and impossible. Hoping for some help here.

Similar to this post.....

https://community.virginmedia.com/t5/QuickStart-set-up-and/New-connection-tee-d-off-from-neighbors-c...

 

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Re: New connection tee'd off from neighbors cable

Hi Scott3737,

Welcome to forums and thank you for your post 🙂
I am sorry to hear this and I can look into this for you, I will pop you over a private message and take a look for you. Just keep an eye out for the purple envelope.
thanks,
Zoie

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