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mike1e
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New connection issues - flashing green light

I have received my quick start kit today. Connected everything and have spoken to Virign who have activated the box, however, I am still getting a flashing green light on the bottom of the Hub 3.

Before I have to arrange an engineer visit which I don't really want to, does anyone have any tips or advice on how to potentially fix this. Note that everything is connected.

Thanks in advance.

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carl_pearce
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Re: New connection issues - flashing green light


@mike1e wrote:

I have received my quick start kit today. Connected everything and have spoken to Virign who have activated the box, however, I am still getting a flashing green light on the bottom of the Hub 3.

Before I have to arrange an engineer visit which I don't really want to, does anyone have any tips or advice on how to potentially fix this. Note that everything is connected.

Thanks in advance.


With a connected device (It doesn't need an internet connection at this stage) login to your HUB on http://192.168.0.1, using the details on the base, and check the 'Your Hub 3.0 status' section on the main page.

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mike1e
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Re: New connection issues - flashing green light

Thank you....

Doing this via phone only and it states:

Wirless (On (2.4 and 5 GHz)

Internet (Access denied)

Telephony (Disable)

 

This is a broadband agreement only.

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carl_pearce
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Re: New connection issues - flashing green light


@mike1e wrote:

Thank you....

Doing this via phone only and it states:

Wirless (On (2.4 and 5 GHz)

Internet (Access denied)

Telephony (Disable)

 

This is a broadband agreement only.


The highlighted section explains why you have no internet.

There isn't really much troubleshooting that can be done, other than checking the connections are in place.

 I suppose you could try a full reset (60 seconds pin hole press).

mike1e
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Re: New connection issues - flashing green light


@carl_pearce wrote:


The highlighted section explains why you have no internet.

There isn't really much troubleshooting that can be done, other than checking the connections are in place.

 I suppose you could try a full reset (60 seconds pin hole press).


Thank you again. So would this typically be a problem on the side of Virgin or a connection inside / outside of the house?

Nothing I can see which is not connected properly on the boxes inside or outside of the house.

Just on hold for Virgin. But will certainly attempt the 60 sec pin hole press if they cannot fix.

Not a great start to my quick start installation 

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carl_pearce
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Re: New connection issues - flashing green light


@mike1e wrote:

@carl_pearce wrote:


The highlighted section explains why you have no internet.

There isn't really much troubleshooting that can be done, other than checking the connections are in place.

 I suppose you could try a full reset (60 seconds pin hole press).


Thank you again. So would this typically be a problem on the side of Virgin or a connection inside / outside of the house?

Nothing I can see which is not connected properly on the boxes inside or outside of the house.

Just on hold for Virgin. But will certainly attempt the 60 sec pin hole press if they cannot fix.

Not a great start to my quick start installation 


Your HUB should be added to your account as part of the activation process.

If it isn't, it is 'not allowed' to access the VM network.

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mike1e
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Re: New connection issues - flashing green light

Sorry. So you are suggesting that this is an issue on Virgin side?

I have just got off the phone to them (2nd time today) and they have stated they have sent the activation to the box again and to wait 30 mins. When asked what are the next steps if this doesn't work, I was told it definitely will.

It didn't work earlier after I also received texts saying it is now activated.

Fingers crossed....

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carl_pearce
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Re: New connection issues - flashing green light


@mike1e wrote:

Sorry. So you are suggesting that this is an issue on Virgin side?

I have just got off the phone to them (2nd time today) and they have stated they have sent the activation to the box again and to wait 30 mins. When asked what are the next steps if this doesn't work, I was told it definitely will.

It didn't work earlier after I also received texts saying it is now activated.

Fingers crossed....


It is possibly Virgin's side.

It could be a line issue, however can't be sure myself.

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mike1e
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Re: New connection issues - flashing green light

Still flashing green light, and no call back from the virgin support team!

I have tried the 60 second reset with no luck!

I guess engineer visit it is?

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carl_pearce
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Re: New connection issues - flashing green light


@mike1e wrote:

Still flashing green light, and no call back from the virgin support team!

I have tried the 60 second reset with no luck!

I guess engineer visit it is?


Sounds like it.

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