on 20-03-2022 15:10
I am having Broadband installed in April.
There is currently cable to the house, which I am told is a Telewest installation.
If the cable needs to be updated or replaced, I understand another team will be involved which would take a further 10/14 days.
My concern is my current provider has been given the initial April date for changeover.
Therefore will I then be without broadband from that date, whilst awaiting Virgin Media to fully install two weeks later.
on 20-03-2022 15:29
If you have an option to extend the disconnection date from your current provider, I would strongly recommend you do this. Let's assume that your VM install goes as planned, you'll pay two suppliers for a short time while you're happy the new install is working.
The alternative is that the new install doesn't go as intended, but your disconnection does. You're now offline in "no-mans land".. hence the recommendation to keep your existing supplier until the new install is proven.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks