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csrgpp72
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New build

Hello, I have moved to the new  house last week, I need to move my Virgin media from my old address , I have still a contract and if I gonna cancel the contract I need to pay a fee ( around £150 
I call the virgin costumer service but they do not know when will be available the cable in my address. 
 Anyone can help about that?

thank you.

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jbrennand
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Re: New build

Ask the builders whether they worked with VM or OpenReach (or neither) to provide the infrastructure for their service.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zach_R
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Re: New build

Hi @csrgpp72,

Thank you for your post and welcome to our community forums. We're here to help.

Have you checked via our checker tool to see if we can currently service the property? If it's not currently available and you're moving to the property, I'm afraid that cancelling the service at your current address would result in an Early Disconnection Fee if you're midway through an agreed minimum contract term.

Thanks,
 



Zach - Forum Team


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