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New build issues

Joining in

I have moved into a new build home and the house comes with internal VM ports. Yet, when I enter my post code the house isn’t eligible for VM? How long will I have to wait? I need broadband in my home for work. Openreach came round today to activate something, not sure if that’s something or nothing? 


Very Insightful Person
Very Insightful Person

You have the internal VM connections as these were put in by the builders. So either VMs side hasn't been completed, or if its a standalone new build it will need adding to the database. In the latter case VM can send a spotter out to asses the alterations (if any) required to the street ducting.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Forum Team
Forum Team

Hi @Rainsley95 thanks for posting and welcome to our community.

As the fantastic nodrogd has advised, I can help arrange for a spotter to attend and establish if we can supply your property with our services. I am going to send you a private message.