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New build issues

Joining in

I have moved into a new build estate. The whole estste has virgin media cableing. Howevee when i try to sign up i am told there is no virgin in my area.  I am one of the first people to move into thi new estate. Can someone help me resolve this. 


Fibre optic

It depends if it’s preparation for the xgs-pon Network it in the final stages of the trial Belfast, Coventry,Warwick, Wolverhampton, Epsom, relegate, slough, Watford, Liverpool, Sheffield, Warrington, Wigan, Hemel, Northampton, Papworth, will be available some time this year once vm launch the products.  I don’t think vm will build new areas with the hfc network so more likely it will be the one above or it could be nexfibre that’s is joint venture with Liberty global and infra via where vm is the anchor provider I think you will be looking towards the end of the year.

Forum Team
Forum Team

Hi nad56 👋 welcome to community! Thank you for posting. 

Sorry to hear about these issues getting support with services at your new build estate. 

We have a dedicated team who offer further support with these kinds of issues, so we will send you a PM to take a few details and request they get back in touch with an update as soon as they can! You can find my PM in the top right corner of the page in your Inbox. 

Thank you for your patience in the meantime! Wishing you all the best. 🌞