Good morning,
Sorry to hear that this still hasn't been resolved yet for you, and thanks for reaching back out to us on the forum.
I'd personally like to take a look into this to see if there is anything we can do to expedite this, if it's possible. I will send over a private message to take some details.
Thanks,
Christy
Here to help! I'm a technician helping out whilst working from home. Find out more