New build connection set up

[chrishalliday7]

Hi,

I'm moving into a new build house next week (26/08/2022) and would like Virgin broadband. The developer tells me they've installed all the required cabling for both Virgin and BT, but the property doesn't come up on the postcode checker yet. I phoned Virgin sales last week (~10/08) to explain and they loosely told me that an engineer would be in contact to organise. There was no confirmation email and I've not heard anything so I'm not confident.

Is there a way for my query to be checked / how can I speak to someone to directly organise the install?

Thanks

Chris

[Zoie_P]

Hi Chris, 

Thank you for your post and welcome to forums 🙂 

Great news you would like to get our services, I can get our team to reach out to you in regards to this to see if you are able to get us and they can send a spotter out for you.

I will need some details so will pop you over a PM, keep an eye out for the purple envelope 😄
Zoie

[Zoie_P]

Hi chrishalliday7, 

Thank you for messaging with me and glad we could get this sent off to our team 🙂

Zoie