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CB5
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New build connection, please :-)

Hi. Am hoping to move into my new build home in the next few weeks. I cannot move in without Virgin (help, help) I understand that virginmedia is available, but the postcode checker site says not yet. Please could someone help me. Thanks very much., C 

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Daryl_l
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Message 2 of 20
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Re: New build connection, please :-)

Good morning thank you for your post. Are you a virgin media customer already?

Many Thanx 

Daryl 


Here to help! I'm a technician helping out whilst working from home. Find out more


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CB5
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Re: New build connection, please :-)

Thanks for reply Daryl. Yes, I am.  

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Daryl_l
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Re: New build connection, please :-)

Have you spoke to the movers team about this yet?


Here to help! I'm a technician helping out whilst working from home. Find out more


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CB5
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Re: New build connection, please :-)

Hi. I tried to contact VM via customer service number - i waited more than an hour and then i was cut off.  Is there a direct number i could call?  Also, if I DM you the postcode of the new build could you confirm set up is possible, please?  I'm quite sure it is wired up (neighbours are) . Thanks 

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CB5
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Re: New build connection, please :-)

Hi. Thanks. I've been able to get through on phone. Am hoping to get sorted. 

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CB5
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Re: New build connection, please :-)

Just an update on this, I was on the phone - all going well, speaking to lots of very helpful members of the VM team and I was then cut off. Original question remains unanswered. I'll try again tomorrow. VM need to employ more staff.   

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Daryl_l
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Message 8 of 20
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Re: New build connection, please :-)

Hi there yeah send me over the details in a message and I can check all the information for you


Here to help! I'm a technician helping out whilst working from home. Find out more


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CB5
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Re: New build connection, please :-)

Hi Daryl. I've spoken to someone at VM, again v helpful. i was told to contact the new build developer to ask if they've requested VM be set up at the property. I'm dealing with a small builder, not a big firm, and i'm not sure i'm going to get anywhere. Can i contact someone to ask that my house is connected? VM is in the street that leads to the new build site
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Megan_L
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Re: New build connection, please :-)

Hi CB5, 

Thanks for your post on the forums and for your interest in our services at your newly built home 🙂 I hope you are enjoying your new house! 

I will be more than happy to look into whether your street is available for our services, I'll send you a PM now to confirm some things with you.

Speak soon!

Thanks,

Megan_L

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