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ed1su
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New broadband m100 speed below 40mb

Hi

I have joined first time virgin media on Saturday 9th jan. The engineer says my router is getting 110mb. Every time I do a speed test I get between 30-40mb. I've uploaded my router reading is this correct 

Thank you

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legacy1
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Re: New broadband m100 speed below 40mb

Are you testing by wire?

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carl_pearce
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Re: New broadband m100 speed below 40mb

Wired or wireless devices?

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ed1su
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Re: New broadband m100 speed below 40mb

Usually wireless around 2am. I have once done it wired and it was around 31mb.

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ed1su
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Re: New broadband m100 speed below 40mb

Downstream 

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12270000002.740256 qam12
2139000000338256 qam1
3147000000340256 qam2
41550000002.940256 qam3
5163000000340256 qam4
61710000003.240256 qam5
71790000003.240256 qam6
81870000003.540256 qam7
91950000003.540256 qam8
102030000003.440256 qam9
11211000000340256 qam10
122190000002.940256 qam11
132350000002.540256 qam13
142430000002.240256 qam14
152510000001.740256 qam15
162590000000.440256 qam16
17267000000040256 qam17
182750000001.240256 qam18
192830000001.740256 qam19
202910000001.940256 qam20
212990000002.240256 qam21
22307000000240256 qam22
233150000002.240256 qam23
243230000002.740256 qam24

 

Upstream 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620005640.5512064 qam1
22580000038.7512016 qam4
33260000038.5512064 qam3
43940000039512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0040
2ATDMA0040
3ATDMA0020
4ATDMA0010

 

Network log

 

Time Priority Description
15/01/2021 18:57:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 08:59:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 06:31:22noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 06:31:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 23:28:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 18:50:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 15:03:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 11:45:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 21:47:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 16:52:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 14:39:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 14:39:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 13:42:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 13:41:53Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 13:41:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 13:41:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 13:13:29noticeSW download Successful - Via Config file
09/01/2021 13:11:12noticeSW Download INIT - Via Config file
09/01/2021 13:11:3ErrorDisruption during SW download - Power Failure
09/01/2021 13:08:14noticeSW Download INIT - Via Config file

 

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carl_pearce
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Re: New broadband m100 speed below 40mb

Upstream 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620005640.5512064 qam1
22580000038.7512016 qam4
33260000038.5512064 qam3
43940000039512064 qam2

 

One of your upstream channels is out of spec, which could point to a problem with your line.

Could you create a BQM and post a live link?

ed1su
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Re: New broadband m100 speed below 40mb

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sayekm
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Re: New broadband m100 speed below 40mb

I had the same upstream 16 quam for many months now but still get 110 down and 10 up 😞

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940003944512064 qam2
22580006242.8512016 qam4
33260000043.8512064 qam3
44620000544.5512064 qam1



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ed1su
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Re: New broadband m100 speed below 40mb

So what does the graph reading indicate?

Thank you

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carl_pearce
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Re: New broadband m100 speed below 40mb


@ed1su wrote:

So what does the graph reading indicate?

Thank you


BQM looks perfect to be honest.