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New broadband - address missing

Andyyoung30
Joining in

I want to get broadband with Virgin Media but my address is still listed as a series of flats, not as a whole house (which it’s been for 15+ years so the address file is v out of date), and is not showing as a property you can serve.  The houses either side in our road are listed as ones you can serve.  How can I get this resolved?

2 REPLIES 2

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi Andyyoung30,

Thanks for posting your query and a warm welcome back to the community.

Many apologies for any confusion created with this, so we can investigate this further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM Andyyoung30,

This has now been raised with the team and I'm glad to hear that cogs already seem to be in motion!

If you do have any future queries then be sure to pop back up for further advice.

Take care,

Kain