So, my quick installation box arrived yesterday and keeps getting stuck on:
Base light: Green
Arrows: Flashing green
I’ve connected my laptop into the router to check what’s going on and under my hub status all it tells me under the internet is “access denied”
I’ve phoned the customer care line twice and they’ve told me they’ve fixed it but sadly the issue has persisted.
I would really like to play DnD online tonight as it’s been over a month twice we’ve played and I have work to be getting on with this week. Earliest an engineer can arrive is Tuesday, and I already tried a second virgin hub as the previous tenant left theirs (I did a factory reset and all on that).
It could be an issue at the street cabinet if they are saying the Hub has been activated.
There is no point in trying to use the other Hub that was left behind, as it will be tied to the previous account holder and they should have returned it. Hub's remain the property of VM and are only rented to users.
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Thanks Adduxi, that's at least a potential reason which tbh is at least vaguely comforting at the moment!
I had wondered on the tenants old router, but seeing as customer service weren't able to offer much help I thought I may as well try. I'm not entirely sure it has been deactivated or anything, I got further with that one on a light level and it connected to all the same devices, but it was still denied access to the Internet when I looked in at the router settings. Neither looked any different from the settings menu.
But, still sounds plausible that router shouldn't work - it's not plugged in anymore anyhow.