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New address not listed

Joining in

Hi, I am an existing customer. I have recently moved into a flat that isn't listed on the virgin postcode checker. The other flats in the building are on there.

I have a NTL socket and my router is flashing green. 

I spoke to the movers team who booked a couple of engineers for January, I'm not sure that they are needed as the cables are already there.

Any ideas how to get online sooner?



Very Insightful Person
Very Insightful Person
Is that a new VM Hub sent to the new address - or your old one you brought with you?

Either way it may not have activated onto your new account at the new address so check and call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thanks for the reply! Yes it is my old hub. I was told the engineers still need to check the cables on the exterior of the building before they can turn my connection on. Fortunately they can now visit this week instead of in January.