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Rickeydavis
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New address not available

Hello

I recently moved to a new address and it says vm isn't available and broadband checkers leave me with like 2mb. All the houses across the street have VM up to 600mbps but I can't get anything at my flat. I'm left tethering from my phone but I can't play my series x because it's to slow. Is there anything that can be done about it. I've tried live chat but the guy just checked post code and that's it but I can do that myself. Please help I need good Internet.

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Christy_D
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Re: New address not available

Hi there 

Please can you private message me the full address and postcode and I'll see if it's possible

Thanks 

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


Rickeydavis
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Re: New address not available

Have sent you a pm

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Rickeydavis
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Re: New address not available

Christy any luck looking into this at all?

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Jodi_S
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Re: New address not available

Hi Rickeydavis,

 

Sorry for the late reply. Checking your postcode that you have provided it isn't showing that our services are available to you currently. Unfortunately we don't supply every household in the UK at present so we can only advised you to register with us here.

 

If/when our services do become available we will let you know.

 

Kind regards Jodi.

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