Menu
Reply
flwgreen
  • 13
  • 0
  • 0
Joining in
302 Views
Message 1 of 5
Flag for a moderator

New address not appearing

Hello, I'm moving home shortly and I know the house has virgin coverage as it's a conversion (essentially the old flat had virgin, they made 2 flats out of it, and the virgin cable is literally dangling out of the window).
The new address however does not show in virgin's system (it does however in sky's, for example).
Is there any way to install anyway? Otherwise I will have no alternative but to move to another provider.

0 Kudos
Reply
Corey_C
  • 5.19K
  • 257
  • 446
Moderator
Moderator
224 Views
Message 2 of 5
Flag for a moderator

Re: New address not appearing

Thanks for your post and welcome to the Community Forums, flwgreen,

 

Apologies for the delayed response. If the address exists in the royal mail system https://www.royalmail.com/find-a-postcode

then we should be able to update it. If you still need assistance then we can send you a PM to confirm your address.

 

Cheers,

Corey C

 

 

0 Kudos
Reply
huri000
  • 13
  • 0
  • 1
Tuning in
142 Views
Message 3 of 5
Flag for a moderator

New flat address not appearing

Hello, I'm moving home shortly and I’m not able to find the address on VM post code checker. I was told that the address is based on the Royal Mail database, and my address does indeed appear on Royal Mail. 

Can anyone help update my address?

0 Kudos
Reply
huri000
  • 13
  • 0
  • 1
Tuning in
138 Views
Message 4 of 5
Flag for a moderator

Re: New flat address not appearing

Ah apologies, please disregard, I wanted post post separately and for some reason I did not open my own thread. 😅

0 Kudos
Reply
Kain_W
  • 1.1K
  • 35
  • 74
Forum Team
Forum Team
77 Views
Message 5 of 5
Flag for a moderator

Re: New flat address not appearing

Hi hurl000,

Thanks for your post and welcome back to the community!

I can see as you said that you've opened a new thread regarding this issue.

To avoid any confusion we'll respond to the other one.

Thanks and take care,

Kain
0 Kudos
Reply