New account number not migrating

[Jamcanary]

I transferred my services over from my previous property where I was a customer of virgin media already.  I moved house and set up a new contract on a new account number but my new account number hasn't migrated over on my app.  It is still showing my old account number and tells me I'm no longer a customer of virgin media, I would like some assistance in being able to action my new account.  I can’t get broadband, etc. in the new house.

[Tudor]

You could try deleting the app and reinstalling.

[Ckuk]

Same thing happened to me. Someone needs to associate your email address with the new account number, re-installing the app won’t help

i just don’t get why they don’t do it automatically and one has to go through all this hustle 

[Robert_P]

Hi Jamcanary

Sorry to hear of the problems with your account since moving, we appreciate you taking the time to raise this via the forums. 

I'm eager to get this looked into for you and will send you a Private Message to get some more details from you.

Looking forward to hearing back from you.

Rob