Menu
Reply
Highlighted
  • 2
  • 1
  • 0
Settling in
291 Views
Message 1 of 4
Flag for a moderator

New account, no tv or phone

New account. Called to activate.

Broadband is working.

No tv channels despite have the "Maxit" package and no landline.

Logging into my account online shows "services suspended". Rang Virgin from my mobile and got transfered. Just spent 55 mins on hold to faults to be cut off .

 Not a great start. What gives?

0 Kudos
Reply
Highlighted
  • 15.37K
  • 1.71K
  • 3.52K
Very Insightful Person
Very Insightful Person
285 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: New account, no tv or phone

Just to make sure. You are plugging your phone into the hub.

You should be plugged into the top RJ11 socket on the Virgin hub, not any landline master socket on the wall.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 2
  • 1
  • 0
Settling in
277 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: New account, no tv or phone

Ok. Thanks. That sorted out the phone line. New one on me. Always had the phone directly into the wall...

Any ideas on the tv channels?

0 Kudos
Reply
Highlighted
  • 15.37K
  • 1.71K
  • 3.52K
Very Insightful Person
Very Insightful Person
270 Views
Message 4 of 4
Flag for a moderator

Re: New account, no tv or phone

That’s an account problem, so give VM a call. Best time is just after 8am in the morning when the UK call centres are also operating as well as offshore.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply