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davjshannon
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New accoun

Trying to contact Virgin to get help with a connection. I had an account earlier this year in a tenanted flat, but cancelled it due to covid. New tenants now going in so called to get it reconnected and was assured that original hardware would be reinstated, but no, new router and tv box has arrived and tv box has a different cable connection so can get it connected. 1 hour on phone, no answer, have had to come home. Absolute shambles.

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VM-Jon
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Re: New accoun

Hi, let me see what I can do to help. I will message you privately for some more details.

thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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davjshannon
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Re: New accoun

If you could please, I am really disappointed so far with Virgin customer service. Or

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davjshannon
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Re: New accoun

If you could please, I am really disappointed so far with Virgin customer service. 

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davjshannon
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Re: New accoun

Jon, any chance you can message me.

David

 

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Natalie_L
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Re: New accoun

Hi davjshannon

 

Welcome to the Community and thank you posting. 

 

We apologise for the delay in response, were you able to contact Jon or the team since your last post to us?

 

Thanks

 

Nat
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