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New Virgin SIM locked cant unlock

Ordered 2 SIM Virgin SIM cards. Mine works fine- accepted SIM code to unlock etc (wasn't keeping old number) but the 2nd one won't unlock in wife's phone. Tried code on back of sim card package Not registered on network. Invalid SIM card. Network locked

Then asked for PUK - tried the one on sim card package,  won't work either.

 

Now her old SIM (Vodafone) won't work either - despite having 25 days remaining

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Alessandro Volta
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Re: New Virgin SIM locked cant unlock

Is her phone network unlocked?


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Re: New Virgin SIM locked cant unlock

I think so. How would we check that or network unlock it? 

When she called Vodafone to cancel and request PAC so she can keep her number, they said they don't use PAC codes. 

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Alessandro Volta
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Re: New Virgin SIM locked cant unlock

If the phone is from Vodafone then it will be locked to Vodafone SIM’s only.

You’ll need to contact Vodafone and ask them for. Network Unlock code for the phone. 


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