New Virgin Media broadband customer, delivery status?

[AlienateEm]

Hi,

I ordered the VM M100 Fiber broadband on 01/05/2022 to arrive 04/05/2022.

I have read in the terms and conditions that it can take up to 5 working days before receiving an email/text notify my new package is being delivered, Its now the 06/05/2022 and I still haven't received any notifications/emails regarding my order/delivery date.

My order Number is: CH2009332369

Can I please have some kind of confirmation on my delivery date please? I need to make sure I am home for this. I work very long hours in the week and I am afraid I may miss it.

Kind regards, 

Emily.

[Akua_A]

Hi @AlienateEm,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have not had an update on your installation delivery. We can understand this is not ideal, especially as a new customer and we want to best help.

To further look into this, I have sent you a private message. Please lookout for the purple envelope and provide a response when you can.

Thanks,