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New Tivo 6 Amber light

3 days ago tried to set up the new tivo 6 box unsuccessfully, we are not able to speak to a human, hours phoning or being cut off. The box is showing a constant amber light, we have followed reboot instructions from this forum but still no joy.  Initially virgin operative Nathan registered the box but we haven't been able to reach anyone since Sunday. Is the box faulty, do we need an engineer? Please help, desperation is setting in!!!!

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Re: New Tivo 6 Amber light

Hi TimHowes

 

Welcome to the Community and thank you for posting. 

 

I am sorry for the issues you have been experiencing and for the delay in response. 

 

Has the equipment been activated since your last post to us? I would check from our side but unfortunately I have not been able to locate your account via the Community details.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted.

 

Thank you 

 

 

Nat
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