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SteveElkins15
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New TiVo connection

Help please

i have set up a new TiVo box to replace old broken one

followed instructions (three times) only to end up each time with error 7012

website and box both say phone virgin but keep getting cut off after holding for 30 mins

tried 150 and 0800 number

my broadband connection is also about as strong as a candle in the wind 

I’ve been with virgin for many years but getting frustrated 

COVID is not an excuse for poor customer service . I understand the challenges but as a business owner myself we have made sure our customer experience is better than before and customers are calling us to transfer their business to us

please help virgin 

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jbrennand
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Re: New TiVo connection

Just to clarify. Do you really have Tivo or is it a V6 or a 60 box?

In any case you need to call it in - 08.00 is the best time to get through

https://www.virginmedia.com/help/virgin-tv-error-codes/7012

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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