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New TiVo box no channels

  • Please can you , we have just been installed the new TiVo box and its saying that it cant find channels and displaying S102, they fitted it at 1 and its been trying all day , I cant call as you are closed.  Thanks 
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Re: New TiVo box no channels

Ensure that all the co-ax cables are a good finger tight.

Has the Tivo been activated ?

You can contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: New TiVo box no channels

Thankyou for your reply ,, all cables are tight ,, the virgin guy got it activated while he was here ,, I cant speak to anyone when i ring because they say they are closed 

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Re: New TiVo box no channels

Sounds like the activation didnt go through - try again. 0800 953 9500 - call at 08.00 for best chance of getting through.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: New TiVo box no channels

Unfortunately you have fallen into the usual trap. You MUST always check that all your services are working to your satisfaction before you let the technician leave the site. This will save no end of trouble in the future. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Re: New TiVo box no channels

Hi just to add to jbrennands correct advice have your account number area code and serial number of the box to hand when you call the activation number 0800 9539500.Regards Micky
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