Received my new TV360 today. Initially had connection problems. Mainly sorted but cannot use or get the new remote control to work. The old controller for the old TV box lets me switch on and off, change channels but no volume control, How do I correct this?
Hey Andy, did you pull the battery tab out from the back of the remote when the on-screen instructions told you to?
If the repairing instructions above didnt work and you've definitely pulled the tab out then you will need to call 150 (remember to add your customer details when promoted on the call so they can forward you to the right team, they will know you have the new box!) and they will be able to arrange for a new remote.