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AndyJ51
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New TV360

Received my new TV360 today. Initially had connection problems. Mainly sorted but cannot use or get the new remote control to work. The old controller for the old TV box lets me switch on and off, change channels but no volume control, How do I correct this?

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MikeRobbo
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Message 2 of 18
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Re: New TV360

Are you in Eire by any chance.


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VM-Jon
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Re: New TV360

Does the remote control light up ?


Here to help! I'm an install manager helping out whilst working from home. Find out more


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AndyJ51
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Message 4 of 18
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Re: New TV360

Hi yes remote lights up but does nothing. Old box control works partially.

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VM-Jon
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Message 5 of 18
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Re: New TV360

Did you pair it with the box on installation ?


Here to help! I'm an install manager helping out whilst working from home. Find out more


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AndyJ51
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Message 6 of 18
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Re: New TV360

Sorry but wasn't given that option.

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Christy_D
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Message 7 of 18
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Re: New TV360

Try and hold down the 'TV' button and the '0' at the same time until the Standby Button start to flash and this should re-pair the remote with 360 box.

Once paired you should then be able to go into the settings within the 360 box and pair remote to TV for Volume controls.


Here to help! I'm a technician helping out whilst working from home. Find out more


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AndyJ51
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Message 8 of 18
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Re: New TV360

Thanks for your help but nothing is happening. I have switched everything off, unplugged everything and started up again. Still no success.

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BlueLou
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Message 9 of 18
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Re: New TV360

Hey Andy, did you pull the battery tab out from the back of the remote when the on-screen instructions told you to? 

If the repairing instructions above didnt work and you've definitely pulled the tab out then you will need to call 150 (remember to add your customer details when promoted on the call so they can forward you to the right team, they will know you have the new box!) and they will be able to arrange for a new remote.

 

 

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AndyJ51
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Message 10 of 18
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Re: New TV360

Hi thanks for that. Unfortunately it didn't work. Called 150 and got issues with that.

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