Is the base light constantly flashing green & not changing?
If it is there is no network signal being received through the cable.
If it changes to solid with flashing arrows & keeps cycling then it is more likely an activation issue.
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Equipment activation on 0800 953 9500
If that fails:
Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
Hey Ona007, thank you for reaching out and a warm welcome to the community, I am sorry your internet is not working.
I am going to send you a PM so we can look into this, please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?