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New Kit wifi not working

Ona007
Joining in

on ‎21-10-2022 20:28

We have got New broadband kit for the home installation. We plug everything correctly. Green light flashing and there is no internet. What we can do? 

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3 REPLIES 3

nodrogd
Very Insightful Person
Very Insightful Person

‎21-10-2022 20:31 - edited ‎21-10-2022 20:32

Is the base light constantly flashing green & not changing?

If it is there is no network signal being received through the cable.

If it changes to solid with flashing arrows & keeps cycling then it is more likely an activation issue.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tudor
Very Insightful Person
Very Insightful Person
In response to nodrogd

on ‎21-10-2022 22:27

Call:

Equipment activation on 0800 953 9500

 

If that fails:

 

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Matthew_ML
Forum Team
Forum Team

on ‎24-10-2022 10:29

Hey Ona007, thank you for reaching out and  a warm welcome to the community, I am sorry your internet is not working.

I am going to send you a PM so we can look into this, please look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

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