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New Kit wifi not working

Joining in

We have got New broadband kit for the home installation. We plug everything correctly. Green light flashing and there is no internet. What we can do? 


Very Insightful Person
Very Insightful Person

Is the base light constantly flashing green & not changing?

If it is there is no network signal being received through the cable.

If it changes to solid with flashing arrows & keeps cycling then it is more likely an activation issue.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Very Insightful Person
Very Insightful Person


Equipment activation on 0800 953 9500


If that fails:


Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hey Ona007, thank you for reaching out and  a warm welcome to the community, I am sorry your internet is not working.

I am going to send you a PM so we can look into this, please look out for the purple envelope. Thanks 

Matt - Forum Team

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