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New Kit Not Delivered

TaylorR12321
Joining in

on ‎18-06-2022 15:31

I joined Virgin Media as a new customer on the 10/06/22 to prepare to move to my new house on the 11/06/22. I was informed from the order confirmation email that the expected delivery day would be 15/06/22. It is now 18/06/22 and I have had no contact from Virgin Media since the order confirmation, I have had no contact from Yodel in regards to delivery. The Virgin Media chat robots seem to just be speaking in circles. 

I have no idea what's happening with my order, any sort of help would really be great. 

 

 

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VM-Jon
Forum Team
Forum Team

on ‎18-06-2022 15:33

Hi there,

Thank you for taking the time to reach out to us here, and welcome to the community.

I’m sorry to hear that you have not received your equipment yet like to take a look at this for you. I will send you a private message for some details I’ll see what I can do to help. Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more


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