Menu

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
TaylorR12321
  • 1
  • 0
  • 0
Joining in
105 Views
Message 1 of 2
Flag for a moderator

New Kit Not Delivered

on ‎18-06-2022 15:31

I joined Virgin Media as a new customer on the 10/06/22 to prepare to move to my new house on the 11/06/22. I was informed from the order confirmation email that the expected delivery day would be 15/06/22. It is now 18/06/22 and I have had no contact from Virgin Media since the order confirmation, I have had no contact from Yodel in regards to delivery. The Virgin Media chat robots seem to just be speaking in circles. 

I have no idea what's happening with my order, any sort of help would really be great. 

 

 

0 Kudos
Reply
VM-Jon
  • 1.28K
  • 184
  • 226
Forum Team
Forum Team
101 Views
Message 2 of 2
Flag for a moderator

Re: New Kit Not Delivered

on ‎18-06-2022 15:33

Hi there,

Thank you for taking the time to reach out to us here, and welcome to the community.

I’m sorry to hear that you have not received your equipment yet like to take a look at this for you. I will send you a private message for some details I’ll see what I can do to help. Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more


0 Kudos
Reply

Digital life blog

Help videos

Help forum