I ordered Virgin Broadbroad and had my initial installation date moved then a notice that reads:
I have been unable to contact anyone regarding this apart from the day of proposed installation and I am not clear whether the installation is delayed and if so when is it likely to be resolved or if it is not possible to do the installation.
I need to know this as I am now having to work from home due to Covid restrictions and not having proper internet access is restricting me.
Call the Pre-installation and delivery team - they may have more info? On.. 0800 052 1734
However AIUI - "Nananan" is code for - "waiting for the go-ahead from your local council to dig the street/road to lay cables"
Most councils wont win any races against glaciers. 4-8 week delays are typical. Then VM have to reschedule their instal teams after that.
See what they say on that nuber - but if nothing has come in from the council yet - they wont have more info.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.