A bit of backstory - I had an initial install booked for the 7th, I had an engineer attend who seemed to have issues, shortly after another Virgin Media van with 2 more people arrived were going up and down my road. Around 2-3 hours later everyone left but I was not informed on what's happening..
I've had no response from Virgin Media when I've tried to raise support chats and I can't call in because of COVID-19..
How can I go about getting an update from Virgin Media if nobody is answering my questions? It's been a week since the install date and I'm non the wiser about when I'm going to have service 😞
Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.
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Unfortunately Virgin Media tech's on the forums couldn't be much help and provided me with the same live chat I had already been ignored on just in SMS form.
I raised the same query with them on Tuesday where an hour later I was told I'd be put through to the cable team to resolve my query - it's been 3 days and I've chased via this chat and I've still heard nothing.
It can take a week to get a reply at the moment to be honest, regardless of which method you try to get them on. Even if you manage to get them on the phone they don't seem to be able to do anything but "I'll get someone to ring you back" which of course never happens. It's like they've employed a bunch of monkeys to answer the phones for them...