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New Hub, Wifi Pod not connecting

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Peebo
On our wavelength

on ‎02-09-2021 00:19

Hi, I just upgraded from the Hub 3 to the Hub4 however my intelligent Wi-Fi pod will not connect to it, I get a constant slow blinking white light, I have got it right next to the hub but it still won't connect.

Does it need to be reset or re-provisioned for the new hub?

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎02-09-2021 16:16

Yes it does

Try the activation number first, 0800 953 9500 – you will need the serial number/MAC address off the barcode sticker and also your account number.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎02-09-2021 16:16

Yes it does

Try the activation number first, 0800 953 9500 – you will need the serial number/MAC address off the barcode sticker and also your account number.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Peebo
On our wavelength
In response to jbrennand

on ‎02-09-2021 16:18

Received a call earlier and it has been sorted ty.

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