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BaronVonStrudel
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Message 1 of 15
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New Hub 5, slower speeds

Hi guys

I just installed the new Hub 5 and ive noticed my speeds are considerably slower.

Something very similar happened to me the last time i upgraded my hub. Last time it was the wrong firmware and was fixed remotely  

Any suggestions/help is appreciated.  Thanks

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-tony-
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Alessandro Volta
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Message 2 of 15
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Re: New Hub 5, slower speeds

how are you testing - wired or wifi - always test wired

for earlier hubs - i would guess its similar on the 5

log into hub3/4 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

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BaronVonStrudel
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Message 3 of 15
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Re: New Hub 5, slower speeds

Thanks for getting back to me Tony. Its appreciated.

I think i posted in the wrong forum on reflection, I'm sorry about that.

Yes, I'm testing Wired

First weird thing is, the new hub is only accessible through 192.168.100.1   ,  and yes its in Router mode.

I also just did a test through steam downloading and in fact my download speeds seem to be a lot better

Using Speed test tells a different story but i know I'm am the mercy of the server I'm testing on. 

Downstream bonded channels

Channel Frequency (Hz) Power (dB mV) SNR (dB) Modulation Channel ID

13310000006.840QAM 25625
21390000006.639QAM 2561
31470000006.839QAM 2562
4155000000739QAM 2563
51630000006.839QAM 2564
61710000006.539QAM 2565
71790000006.739QAM 2566
81870000006.739QAM 2567
91950000006.939QAM 2568
10203000000739QAM 2569
112110000007.239QAM 25610
122190000007.139QAM 25611
132270000007.340QAM 25612
142350000007.340QAM 25613
152430000006.939QAM 25614
16251000000740QAM 25615
172590000007.240QAM 25616
18267000000740QAM 25617
19275000000740QAM 25618
202830000007.140QAM 25619
21291000000740QAM 25620
222990000006.940QAM 25621
233070000007.140QAM 25622
243150000006.740QAM 25623
253230000006.440QAM 25624
263390000006.740QAM 25626
273470000006.240QAM 25627
283550000006.240QAM 25628
293630000006.340QAM 25629
303710000006.241QAM 25630
313790000006.441QAM 25631

 

Upstream bonded channels

Channel Frequency (Hz) Power (dB mV) Symbol Rate (ksps) Modulation Channel ID

15370000043.85120QAM 642
24620000043.85120QAM 643
33940000043.55120QAM 644
43260000043.35120QAM 645
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lotharmat
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Message 4 of 15
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Re: New Hub 5, slower speeds

Are you getting any PostRS errors?

(Not seen the interface for the Hub5s - on the hub 3 it is another tab near where you got the power levels)



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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jbrennand
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Message 5 of 15
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Re: New Hub 5, slower speeds

And upstream T error table ? And the Network logs?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BaronVonStrudel
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Message 6 of 15
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Re: New Hub 5, slower speeds

Cant find the T error table. But here is the network log

 

Network Log

Time Priority Description

26-11-2021 17:42:52noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:41criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:25criticalDHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:24criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:22criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:21noticeREGISTRATION COMPLETE - Waiting for Operational status
26-11-2021 17:42:16criticalDHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:15criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:14noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:11warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:11criticalDHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:09noticeHonoring MDD; IP provisioning mode = IPv4
26-11-2021 17:42:06criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:06criticalDHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:05criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:42:03criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:57criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:57criticalDHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:56criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:52criticalDHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:52criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:47criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:47criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:41criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:37criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-11-2021 17:41:36criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2021 16:57:09criticalResetting the cable modem due to docsDevResetNow
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-tony-
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Alessandro Volta
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Message 7 of 15
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Re: New Hub 5, slower speeds

is there a second page in the downstream section - on the hub3/4 it appears if you scroll down

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BaronVonStrudel
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Message 8 of 15
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Re: New Hub 5, slower speeds

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked4000
2Locked3901
3Locked3900
4Locked3900
5Locked3900
6Locked3900
7Locked3900
8Locked3900
9Locked3900
10Locked3900
11Locked3901
12Locked3900
13Locked4000
14Locked4000
15Locked4000
16Locked4000
17Locked4000
18Locked4000
19Locked4000
20Locked4000
21Locked4001
22Locked4000
23Locked4001
24Locked4000
25Locked4000
26Locked4000
27Locked4000
28Locked4100
29Locked4100
30Locked4000
31Locked4100
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-tony-
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Message 9 of 15
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Re: New Hub 5, slower speeds

cannot comment on the network log but all the levels look ok - have you done a full reset - thats always worth a try - seem to remember a post saying the reset button is in an odd place - underneath i seem to remember it was said

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Ashleigh_C
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Message 10 of 15
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Re: New Hub 5, slower speeds

Hi there @BaronVonStrudel

 

Thank you so much for your post and thank you to @-tony-, @lotharmat and @jbrennand for their help on this! 

 

I have had a look at your Hub on our side and it does appear to be showing a few issues on the downstream. 

 

For this reason I think we should arrange for an engineer to come out and take a look directly.

 

I'll send you a PM to arrange that now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thank you.

Ash_C
Forum Team



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