New Hub 5 not working w

[Markab17]

Hi. My new Hub 5 arrived yesterday. I was looking forward to getting the thing working as I work from home. I plugged everything in as shown in the instructions. White light came on for about half a minute then the red flashing light stayed on. I checked all connections and even tried re - setting it two or three times. Red flashing light stayed on. I was so p*seed off. I unplugged everything and packed it all back in the box. First thing Monday morning I will be sending it back where it came from.

Mark Butterworth

[SteNix2020 · Accepted solution]

Maybe hasn’t been activated a call to Customer services should resolve it or a member of staff will pick this up in a few days. 

[Joseph_B]

Hey @Markab17,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue I would like to go about looking into this with you to go about resolving this, for me to do so I will need to confirm some information from you in a private message.

Joe

[Markab17]

Ok