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New Hub 5 not working w

Markab17
Tuning in

Hi. My new Hub 5 arrived yesterday. I was looking forward to getting the thing working as I work from home. I plugged everything in as shown in the instructions. White light came on for about half a minute then the red flashing light stayed on. I checked all connections and even tried re - setting it two or three times. Red flashing light stayed on. I was so p*seed off. I unplugged everything and packed it all back in the box. First thing Monday morning I will be sending it back where it came from.

Mark Butterworth

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

SteNix2020
Up to speed

Maybe hasn’t been activated a call to Customer services should resolve it or a member of staff will pick this up in a few days. 

See where this Helpful Answer was posted

3 REPLIES 3

SteNix2020
Up to speed

Maybe hasn’t been activated a call to Customer services should resolve it or a member of staff will pick this up in a few days. 

Joseph_B
Forum Team
Forum Team

Hey @Markab17,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue I would like to go about looking into this with you to go about resolving this, for me to do so I will need to confirm some information from you in a private message.

Joe

Ok