cancel
Showing results for 
Search instead for 
Did you mean: 

New Hub 5 - TV and BB OK but no phone line - continual green light flashing

tonyb22
Tuning in

I'm a new customer. New pack arrived and I did just what instructions said. Techs came out as outside cables had been cut. They sorted that and after hours of installing and checking everything, I now have WIFI, very good TV and Broadband is OK (not perfect) but works on PC and mobile. Also Hive connected well too.

However, no phone line, no ringtone at all and GREEN LIGHT flashes on bottom corner of Hub 5 slowly. I have rebooted and reset many times. I've read this may be due to the Hub updating its software and maybe it's stuck. The landline is least important of the package as I have mobile and WIFI seems OK, tele is perfect. Any advice please?

10 REPLIES 10

Hi tonyb22

Thanks for joining me on PM and allowing me sort everything for you.

Please do pop back if you ever need further assistance and we'll be delighted to help

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill