New Hub 4 install

[1Danog]

Hello installed a new hub 4 . We have wifi working and Ethernet connection to PlayStation 5 is working. But if I go on the virgin connection app it says hun not found , also phoned virgin and an automated voice told me same. anyone any idea what problem is. 
Also there was a forward path attenuator 6db at the end of socket that goes into the hun . Is this needed?

And do I have to plug my house phone into the hub ? As it’s working in the original wall socket ( also I’d need some sort of adapter to make it fit hub) 

Thanks 

[carl_pearce]

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@1Danog wrote:

Hello installed a new hub 4 . We have wifi working and Ethernet connection to PlayStation 5 is working. But if I go on the virgin connection app it says hun not found , also phoned virgin and an automated voice told me same. anyone any idea what problem is. 
Also there was a forward path attenuator 6db at the end of socket that goes into the hun . Is this needed?

And do I have to plug my house phone into the hub ? As it’s working in the original wall socket ( also I’d need some sort of adapter to make it fit hub) 

Thanks 

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The HUB 4 doesn't currently work with the app, unless you are using an iPhone.

Leave the attenuator as is.

Again if your phone is still working leave as is.

[1Danog]

Hello yes I’m using an iPhone, kind of strange as the paperwork that came with the hun says download the app ,(which I already had) . 

[carl_pearce]

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@1Danog wrote:

Hello yes I’m using an iPhone, kind of strange as the paperwork that came with the hun says download the app ,(which I already had) . 

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Maybe the latest version of the app hasn't been rolled out yet.

The HUB 4 hasn't worked with the app for years, however it's been mentioned that someone got it working with an iPhone...

[1Danog]

Ahh I see , thanks for your help.

[Ernie_C]

@1Danog 

The latest version of the iOS app does support the Hub4:

[Ernie_C]

PS If you previously had your landline as a real landline, it will continue to work that way until your segment gets converted to using IP (connecting via the Hub).

[1Danog]

I’ve checked the app and its the latest version.

 

[Adduxi]

If you have the previous version you will need to remove the stored cloud version and download the latest version from the App Store.