We recently moved into our new house and have signed up with Virgin Media for our WiFi. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light.
I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). Having read other accounts of the same problem on this forum I have also tried the reset button - but no luck.
I assume, having seen similar issues on this forum, that the next step is a technician visit. Unfortunately I can’t seem to find the live chat option, so posting here in the hope someone from the team can help!
I must say I am very disappointed, having wasted hours attempting to resolve this issue and now having to pay for WiFi that I can’t use.