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New Hub 3 not connecting

I’ve received a replacement Hub 3 tonight for a much older box, however I’ve been without internet since 18:15 when I did the swap.  I’m not exactly popular with two of us working from home and two teenage lads.  I’ve reconnect the co-ax several times, rebooted many times and I rang support, who are understandable busy, but told me they couldn’t connect to the box because of an issue in my area.  The trouble is, I can see a tv issue in my area, but not a broadband issue.  All I have is a green flashing light, the Helpdesk confirmed I’d done the activation btw.

 

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Re: New Hub 3 not connecting

Send me your account number and area referance in a privrate message

Lee

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