Virgin Media Community

[brisew]

Received a new Hub 3 which was poorly packaged and on opening it up there are moving and loose parts inside the Hub which doesn't appear to be able to be opened. Please can we be sent a replacement Hub 3. Video here     

[-tony- · Accepted solution]

staff take a few days to get to threads - if more urgent than that you need to ring - 150 or 0345 454 1111 

[apcyberax · Accepted solution]

sounds like the mini pcie wifi card may have popped off the board

[brisew]

Thanks. Probably. Sadly there doesn't appear to be a way to fix it unless there's a way of opening the plastic shell.     

[apcyberax · Accepted solution]

Not that i know off. And as the hub is VMs i wouldn't try. You'll need to return it or be charged if you leave.
I'll flag the post and see if i can get staff here any faster

[Emily_G]

Thanks for the post, I'll pop you over a private message to pass some security.

Thanks, Emily.