I just received my new hub 3 and went through the set up process. I can see that my network is available and it shows that the signal is excellent but I can't connect any of my devices. The light is always solid yellow and I've tried the reset button a few times now.
As a follow up from my previous post, I had someone message me to help me but then he just dropped off and never wrote me back when I told him I never set up a "memorable word". What is this "memorable word?" If it's an answer to a question, maybe the question would help me remember something like that but I swear I just signed up online and they sent me the modem and I never went through a process where I set up a special password. Even if I did (and had some sort of memory lapse) there must be a secondary way to make sure I'm not .....trying to fix someone else's internet??? Anyway, he just never wrote me back after that so I tried calling into customer service this morning and spent nearly 4 hours trying to get through only to be hung up on 3 times. This is truly not a good start to Virgin Media.