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New Hub 3 Internet Access Denied

I upgraded my Virgin Package to include Sky. I was sent a new Hub 3 router which I was told was needed. I installed it 4 days ago and have had not internet access since. The light at the front of the Hub is yellow. If I go into settings the following is shown:
Wireless On 
Internet (Access Denied)
Telephony (Disabled)
I have restarted and reset the Hub several times but the result is the same. 
I have not been able to connect to wifi using Apple, Android or Windows, getting a "Weak Security" message.
I cant work from home because of this. My son is getting behind on already impacted A level studies. I spent 3 hours waiting on the phone yesterday to be told an engineer would call me back within the hour. I'm still waiting! I've tried online chat from my Virgin Account but get no response. I've tried Twitter and you can guess what didn't happen there. Please help!

 

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Re: New Hub 3 Internet Access Denied

The hub probably needs activating. 0800 953 9500

Does you old router still work? If so use that. 

Sky doesn't require a new router. 

 

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Re: New Hub 3 Internet Access Denied

Thanks, will try when I get back from work. Tried going back to the old router but that doesn't work now either.

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