it could be down to VirginMedia as well though. My new HUB3 was due to be delivered to my local Collect+ shop today. For some reason it was sent to my house instead...... but it wasn’t.
The tracking says delivery was attempted at 14:23 and a card was put through the letterbox, I was sat on the sofa about 4 feet away from the door, there was no knock on the door and no card either.
I’ve since contacted Yodel and told them to return it to VirginMedia as they couldn’t make a redelivery to my house today. How would I go about getting one sent to the shop as I originally requested? There appears to be no live chat working, all the help links send you around in circles, and NO WAY am I hanging on the phone for an hour to enquire about it.
It’s not a customer service issue, it’s a technical issue and I have to ring 😖
I have to say I only have dealings with Virgin Media, less than once a year, and every time getting in touch it’s painful, and the hold music feels like my ears are being assaulted. And now they have the ready made “covid excuse” for calls taking so long to answer, but they’ve always taken this long‼️