Virgin Media Community

[Steptho]

Guys,

My Virgin Media bundle is due to go live next weekend but I've had nothing through from Virgin about whats happening and when.  The Brown Box hasn't been fitted yet and I need to speak to someone to find out whats happening but I cannot find a telephone number to talk to anyone.  Can anyone here help me?

[nodrogd]

If there is no drop line from the cabinet to your property then this requires a two-stage install.

If you look at your order online you should see two dates. The first one will be for the cable pull contractor. These two man teams will pull a cable through VMs duct from the street cabinet, across your property & will terminate it in a brown drop-box. This date is not fixed & will move until it is completed.

The second date is the actual equipment install. This will either be another contractor or a VM tech. They will wire from the drop-box to where you want the equipment to go, install the equipment & test.

[Christy_D]

Hi there

I should be able to find out some more info on this for you.

I'll pop over a private message to take some details. 

Thanks,

Christy

[jpeg1]

If you are changing from another supplier, keep that service running until the Virgin service is working.

The installation dates can and do get delayed, particularly when a cable has to be run from the street.