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Msouth
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New Flat unserviceable despite others having it in the building

I have been told by 2 different agents at Virgin Media that my new flat is unserviceable despite service being available at at least 4 other flats in the same building.

This means I am unable to transfer my current package so they have processed a termination and told me I’ll have to pay early termination fees! I would prefer to stay a customer as I’ve been with Virgin Media 18 months now.

It is not a new build and I have proof the flat exists so why is it unserviceable while it is available for the flat literally next door?

 

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JOE-C
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Re: New Flat unserviceable despite others having it in the building


Hi there, I can certainly help you with this, I will send you a private message (purple envelope top right corner) where I can discuss it further with you.

Thank you

Joe 


Here to help! I'm a technician helping out whilst working from home. Find out more


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