Virgin Media Community

[mjh17474]

Hi All,

I've been reading about using my own router and whether to use modem or router mode regarding the UDP/Puma chipset issue. I get the odd period of lag, noticed while working from home on some teams calls.

I've just looked at the network log and see the following since install.

I'm not sure if this is normal and there is an accepted error 'tolerance' or does this need addressing?

Any info would be appreciated.

Network Log
Time Priority Description
16/04/2022 13:37:48 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
16/04/2022 13:23:15 notice LAN login Success;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
15/04/2022 16:28:5 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
15/04/2022 14:58:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 06:40:40 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 02:58:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
08/04/2022 18:20:0 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
08/04/2022 14:58:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 20:54:20 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 13:33:45 notice LAN login Success;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
05/04/2022 05:54:51 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
05/04/2022 02:58:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
04/04/2022 01:39:48 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
03/04/2022 18:18:33 notice LAN login Success;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
03/04/2022 01:10:47 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
02/04/2022 23:19:34 notice LAN login Success;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
01/04/2022 21:13:18 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
01/04/2022 14:58:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
29/03/2022 06:47:27 critical No Ranging Response received - T3 time-out;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;
29/03/2022 02:58:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**.**.**.**.**.**;CMTS-MAC=**.**.**.**.**.**;CM-QOS=1.1;CM-VER=3.0;

[Tudor]

Please post your full stats.

[mjh17474]

Here you go.

[Tudor]

Pretty atrocious stats as they stand, but they are accumulative since the hub was last power cycled which could well be a long time ago. So please turn off the hub for a few minutes and the power it on. After a few hours post the current set of stats and we can then see if they are recent and the increase rate.

[mjh17474]

Ugh, ok, this is after a reboot 🙂

[Tudor]

Those stats are acceptable for a short timescale, but let’s see some more after say another 4 or 5 hours.

[mjh17474]

A bit later but here are the stats now. More T3 timeouts but no Post RS Errors since rebooting the router.

[Adduxi]

I would suggest your US channel are two low power wise.  They should be above 34, ideally around 40.

Setup a BQM to monitor and record the state of your connection    www.thinkbroadband.com/ping 

[Tudor]

I’m thinking that you probably need a technician’s visit to check out your circuit.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker

VM will not dispatch any technicians when an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Hayley_S]

Hello @mjh17474,

Welcome back, thanks for posting.

I am sorry for the issues with your broadband.

Can you tell me if you are still needing help with this?

Many thanks,