New Customer Woes

[brignew]

I signed up as a new customer on 25 October for broadband, and received a confirmation email of the order telling me that the self-install pack would be delivered on 28 October and that I would receive a confirmatory email when it was despatched. No email has been received for this - neither have I received any welcome email giving me my account number and area number needed to create a MyVirgin account online. Within such an account you can do nothing it would appear. Grateful if someone could assist please and get things rolling.

[Travis_M]

Hi @brignew 

Thanks for posting on our community forum and sorry to hear about the mishap with the account

I'll drop you a private message now to collect some more information to look at getting this sorted for you. Keep an eye on your inbox for a message from myself

[Travis_M]

Thanks for joining me via private message brignew, thank you for confirming one of my colleagues has already assisted you with this 🙂

Regards